Contacting Support at TexAu

TexAu provides efficient support to address your queries, resolve issues, and assist you in making the most out of the platform. Here's how you can get in touch with our support team and the benefits of our support system.

Contact Support via Support Button

1. Navigate to the Subscription & Billing page or any page with the Contact Support button.
2. Click the Contact Support button to submit a support ticket or query.
3. Provide detailed information about your concern to help our team address your issue efficiently.

Benefits:

• Direct access to a dedicated support team.
• Clear ticket tracking ensures your concerns are addressed promptly.
• Streamlined communication for faster resolutions.

Support on Intercom

1. Use the Intercom Chat Widget (visible at the bottom-right corner of the TexAu dashboard) to instantly connect with our support team.
2. Type your query in the chat, and one of our support agents will respond promptly.
3. This channel is ideal for quick questions or troubleshooting.

Benefits:

• Real-time chat for immediate assistance.
• Easy to share screenshots or additional information within the chat.
• Available for all users across plans.

How We Manage Support Tickets

1. Submission and Categorization:

   • All tickets submitted via the Contact Support button or Intercom are categorized based on the nature of the query (e.g., billing, technical issues, usage guidance).

2. Prioritization:

   • Tickets are prioritized based on urgency, complexity, and your subscription plan.
   • Agency plan users receive priority support.

3. Resolution:

   • Tickets are resolved within defined SLAs, ensuring timely responses.
   • The team keeps you updated on progress and resolutions.

4. Feedback and Follow-Up:

   • Once the issue is resolved, you may provide feedback to help us improve our support services.

Benefits:

• Transparent ticketing system for efficient query resolution.
• Prioritized responses based on the urgency and subscription plan.
• Follow-up ensures all concerns are thoroughly addressed.

Related Help Center Articles

1. Managing Invoices – Get help with billing-related questions or invoice issues.
2. Canceling Your Subscription – Reach out for support during the cancellation process.
3. Add Accounts in TexAu – Contact support for issues with adding or managing accounts.
4. How to Use TexAu Data Store – Seek assistance with managing or exporting automation results.
5. Set an Iteration Delay for Automations – Get support with configuring delays for safe and effective automations.