Terms and Conditions

1. Definitions

Standard definitions block. Includes: "Service," "Account," "Customer," "Customer Data," "Authorized User," "Documentation," "Subscription Plan," "Credits," "Subprocessor," "Effective Date," "Term." Final language to be confirmed by counsel.

2. Account and Eligibility

• You must be 18+ to use TexAu.
• One account per person; sharing accounts violates these terms.
• Provide accurate sign-up information. Update it when it changes.
• You're responsible for activity under your account, including your team members' actions if you've added them to a workspace.
• TexAu is not available in jurisdictions and sanctions-affected regions enumerated by counsel.

3. Service Description

• TexAu provides a GTM data and automation platform: enrichment, verification, scoring, AI columns, CRM sync, scheduling, and related actions.
• Service availability: we target 99.9% uptime on Scale and Enterprise tiers; Free and Pro are best-effort. Status is published at status.texau.com.
• We may modify the Service. Material changes (removed features, breaking API changes) get 30 days of advance notice.

4. Subscription Plans, Credits, and Payments

Plain English: Pay-on-match — failed enrichment lookups cost zero. Monthly billing. Cancel any time.

• Subscription tiers and prices are listed at /pricing. We bill monthly. Annual prepay is available on Enterprise.
• Credits: the unit of usage. Pay-on-match — failed enrichment lookups cost zero. Credits roll over up to 2× monthly balance; excess expires.
• Auto-renewal: subscriptions renew monthly until cancelled. Cancel any time before the next billing cycle to avoid the next charge.
• Refunds: subscription fees are non-refundable for partial months. Specific situations (billing error, prolonged outage) handled case-by-case via support.
• Taxes: prices exclude applicable taxes; customer is responsible for taxes in their jurisdiction.
• Payment processor (Stripe), card storage, chargeback policy, late fees, currency — final terms to be confirmed by counsel.

5. Acceptable Use

You may not use TexAu to:

• Send unsolicited bulk email outside of applicable regulations (CAN-SPAM, GDPR Article 6, regional consent rules — compliance with these is your responsibility, not ours).
• Scrape, enrich, or contact individuals in ways that violate the platform's terms of service from which the data was obtained.
• Process special categories of personal data (health, biometric, etc.) without obtaining a separately negotiated agreement with TexAu.
• Send harassing, fraudulent, threatening, or illegal communications.
• Reverse-engineer the Service, except where permitted by applicable law.
• Resell TexAu credits or accounts without a written reseller agreement.
• Use TexAu in any way that violates applicable law.

We may suspend or terminate accounts that violate this section.

6. Customer Data and Ownership

Plain English: You own your data. We do not train models on it.

• You own your data. Customer Data — lists, tables, prompts, models, CRM mappings — remains yours.
• We do not use Customer Data to train models or for any purpose outside service delivery.
• You grant us a license to process, store, and transmit Customer Data as needed to provide the Service.
• We retain enrichment results to support dedup, audit logs, and retries. Retention periods are documented in /trust-center.

7. Intellectual Property

• TexAu owns the Service, software, documentation, and branding.
• Customers own Customer Data and any prompts/templates they author.
• Public templates published to our gallery are licensed for use by all TexAu customers; the original author retains attribution.
• Feedback you provide may be used by TexAu without obligation.
• Third-party IP, trademark restrictions, and DMCA notice procedure to be confirmed by counsel.

8. Privacy and Data Protection

• Privacy Policy at /privacy-policy is incorporated by reference.
• For customers processing personal data of EU/UK residents, our Data Processing Addendum (DPA) is available on request and incorporates Standard Contractual Clauses for international transfers.
• Subprocessor list maintained at /trust-center; updates notified per the DPA.

9. Service Availability and Support

• Free and Pro: best-effort uptime; community and email support respectively.
• Scale: target 99.9% uptime; priority support.
• Enterprise: contracted SLA; dedicated CSM; defined incident response.
• Status page at status.texau.com. Incident notifications per Trust Center.

10. Warranties and Disclaimers

Standard SaaS warranty disclaimer, "AS IS," disclaim implied warranties, fitness for purpose. Carve out warranties given to Enterprise customers via signed MSA. Final language to be confirmed by counsel.

11. Limitation of Liability

Cap on liability — typically the lesser of fees paid in the trailing 12 months or a fixed dollar amount. Carve out gross negligence, willful misconduct, IP infringement, and breach of confidentiality where applicable. Final caps to be confirmed by counsel.

12. Indemnification

Mutual indemnification — TexAu indemnifies for IP claims arising from the Service; Customer indemnifies for misuse, violations of acceptable use, and content of communications sent through the Service.

13. Termination

• Either party may terminate for convenience at the end of the current billing cycle.
• TexAu may terminate immediately for material breach (acceptable use violation, non-payment after notice, illegal activity).
• Upon termination: customer data export available for 60 days post-termination; thereafter, data is deleted per retention policy.
• Surviving sections: ownership, indemnification, limitation of liability, dispute resolution.

14. Modifications to Terms

• We may modify these Terms. Material changes (payment terms, liability, acceptable use scope) get 30 days notice via email and in-app banner.
• Continued use after the effective date constitutes acceptance.
• If you don't accept material changes, your remedy is to terminate before the effective date.

15. Governing Law and Disputes

Governing jurisdiction, venue, choice of law. Arbitration clause if applicable. Class-action waiver subject to local enforceability. EU customer-specific carve-outs. Final terms to be confirmed by counsel.

16. General

Assignment, force majeure, severability, entire agreement, no waiver, notices, third-party beneficiaries — final language to be confirmed by counsel.

17. Contact

• Legal: [email protected]
• Privacy: [email protected]
• Support: [email protected]
• Address: TexAu Technologies — registered business address on file.