Payments Policy

1. Subscription tiers

Current pricing is at /pricing. As of the effective date above:

• Free — $0/mo. None — no card required.
• Pro — $99/mo. Monthly, recurring.
• Scale — $299/mo. Monthly, recurring.
• Enterprise — Custom. Monthly or annual prepay, per signed contract.

Prices are listed in USD. Local currency conversion happens at your card issuer's rate.

2. Credits and metering

Plain English: Pay-on-match. Failed enrichment lookups cost zero credits. Lead search is credit-priced like every other action.

• Credits are the unit of usage on enrichment, scoring, AI columns, lead search, and other action types.
• Pay-on-match: failed enrichment lookups cost zero credits. Successful matches cost the credit price listed in the action catalog.
• Lead search costs credits per result, like every other action — see the action catalog for per-search pricing across Apollo, LinkedIn, and Sales Navigator.
• Credit cost per action is published in the action catalog and on /pricing.
• Roll-over: unused credits roll into the following month, capped at 2× your monthly balance. Excess expires at month-end.
• Credit top-ups (one-time purchases for over-allowance usage) are billed at the same per-credit rate as your tier; top-ups do not roll over.

3. Billing cycle and renewal

• The billing cycle starts on the day you subscribe and renews monthly on that calendar day.
• Auto-renewal is on by default. We charge your saved payment method on the renewal date.
• You can cancel auto-renewal in account settings at any time before the next renewal date.
• After cancellation, you retain access through the end of the current paid period.

4. Payment methods

• Credit and debit cards (Visa, Mastercard, American Express, Discover where applicable).
• Card processing handled by Stripe. Card numbers are tokenized; we do not store full card data.
• Enterprise customers can pay via ACH or wire transfer with annual prepay; arranged through sales.
• Other payment methods (regional rails, alternative processors) are not currently supported.

5. Taxes

• Listed prices exclude applicable taxes (VAT, GST, sales tax, etc.).
• Taxes are calculated at checkout based on your billing address and added to the invoice.
• For tax-exempt entities (US public-sector, certain non-profits), provide a valid exemption certificate to billing@texau.com and we'll update your account.
• For non-US customers in regions where TexAu is required to register for VAT/GST, taxes are collected and remitted to the appropriate authority.

6. Refunds

• Subscription fees are non-refundable for partial months. When you cancel, you retain access through the end of the current paid month.
• Billing errors: if you were charged in error (duplicate billing, charged after cancellation, wrong tier), we refund within 5 business days of confirmed error. Email billing@texau.com.
• Prolonged outages: if a Service incident materially affects your usage and lasts more than 24 hours, we issue prorated credits or a refund proportional to the affected period. Enterprise customers' SLA terms apply per their contract.
• Free tier: no refunds applicable (free tier is free).
• Annual prepay (Enterprise): refund terms are governed by the signed contract.

7. Failed payments

• If your payment method fails on renewal, we retry 3 times over 7 days.
• During the retry window, the Service remains active.
• If all retries fail, the account is downgraded to Free tier (or suspended for Enterprise contracts) until payment is updated.
• You won't lose data — Customer Data is retained per the retention schedule in our Privacy Policy.

8. Disputes and chargebacks

• If you have a billing question, contact billing@texau.com before initiating a chargeback. We respond within 1 business day for billing inquiries and resolve most issues without escalation.
• Chargebacks initiated without prior contact will be contested with documentation of services rendered.
• Repeated unjustified chargebacks may result in account termination.

9. Price changes

• We may change pricing for new subscriptions or future renewals. Existing subscriptions retain their current price for at least 30 days after a price change is announced; the next renewal after that period will be at the new price.
• Price changes are announced via email and an in-app banner.
• You may cancel before the new price takes effect to avoid the increase.

10. Account ownership and credits

• Credits are non-transferable between accounts unless explicitly arranged by sales.
• Credits have no cash value. They cannot be redeemed for currency, transferred, or sold.
• Upon account termination, unused credits expire and are not refunded.

11. Reseller and partner billing

• Authorized resellers operate under a separate signed agreement.
• If you purchase TexAu through a reseller, your relationship is with the reseller for billing; the Service is delivered by TexAu.
• Reseller terms may differ from this Policy. Confirm with your reseller.

12. Contact

• Billing questions: billing@texau.com
• Sales / Enterprise contracts: sales@texau.com
• Disputes (after contacting billing first): legal@texau.com