Aircall joined the Unicorn Club on June 23, 2021. Headquartered in New York, United States, the company provides a SaaS-based call centre software solution that allows teams to manage business calls seamlessly over the internet. Aircall enables users to purchase and manage local numbers from a single interface while offering advanced features such as call queuing, skill-based routing, analytics, and reporting.
Its platform integrates with popular third-party software like Salesforce, Zoho, Slack, and HubSpot, making it a flexible choice for businesses of all sizes. Aircall’s apps are available for both Android and iOS, providing a unified communication solution for remote and hybrid teams.
Keep reading to learn how Aircall built a billion-dollar business transforming customer communications through cloud-based telephony.
What Is Aircall and What Does It Do?
Founded in 2014, Aircall offers cloud-powered business phone systems for sales and support teams. It simplifies communication management through an intuitive interface, API integrations, and real-time analytics. The platform features include internet-based call routing, time- and skill-based call distribution, call queuing and recording, team collaboration dashboards, and integration with major CRM and productivity tools. Aircall’s mission is to make professional phone systems simple, transparent, and collaborative for modern businesses.
How Much Funding Has Aircall Raised?
1. Series D Round
- Amount Raised: $120 million
- Date: February 23, 2022
- Valuation: ~$1 billion
- Lead Investors: Bayrock, Next World Capital
- Purpose: Scale product development, strengthen integrations, and expand global presence
2. Earlier Rounds (Seed to Series C)
- Cumulative Funding: ~$106 million
- Key Investors: Draper Esprit, Balderton Capital, DTCP, eFounders
- Purpose: Product enhancement, user acquisition, and platform optimisation
Total Funding Raised: ~$226 million
Latest Funding Date: February 23, 2022
Latest Known Valuation: ~$1 billion
Employee Count: 93 (as of December 31, 2022)
Key Investors
1. Bayrock
- Details: Investment firm focused on high-growth technology and enterprise software companies.
- Focus Areas: SaaS, cloud infrastructure, and customer communication platforms.
2. Next World Capital
- Details: Global venture capital firm investing in B2B technology companies expanding internationally.
- Focus Areas: Cloud software, communication tools, and digital transformation.
3. Balderton Capital
- Details: Early-stage venture capital firm supporting European-founded technology startups.
- Focus Areas: SaaS, productivity tools, and customer success platforms.
4. Draper Esprit (Molten Ventures)
- Details: Growth-focused VC investing across consumer and enterprise technology sectors.
- Focus Areas: Cloud-based platforms, business automation, and AI-powered SaaS tools.
Where Is Aircall’s Headquarters?
Aircall is headquartered in New York, United States. Its operations include cloud infrastructure management, customer support innovation, API integration development, and global sales and marketing. The company also has major offices in Paris and Sydney, supporting clients worldwide.
What’s Next for Aircall?
Aircall plans to expand its product suite to include deeper CRM integrations, AI-driven analytics, and automation features to optimise team productivity. The company is focused on strengthening enterprise partnerships, enhancing call quality across global markets, and introducing advanced performance monitoring for distributed teams.
By refining its unified communication platform, Aircall aims to remain a key player in the future of cloud-based telephony and customer service software.
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