Decagon has raised a total of $231 million across multiple funding rounds, including a $131 million Series C round in June 2025 led by Accel and Andreessen Horowitz. The San Francisco-based AI company provides generative AI customer support management solutions for enterprises, enabling organizations to design intelligent service assistants that respond to customer inquiries and deliver personalized experiences. With integrations to existing tools, knowledge bases, APIs, and workflows, Decagon empowers enterprises to scale AI-driven customer service efficiently.
Keep reading to explore Decagon’s funding journey, key investors, and what’s next for this innovative AI platform.
What Is Decagon and What Does It Do?
Founded in 2023, Decagon is headquartered in San Francisco, California, United States. The company specializes in AI-powered customer support solutions, leveraging large language models to create intelligent assistants that automate and personalize responses for enterprise customers. Its platform integrates with existing systems, knowledge bases, APIs, and workflows, enabling businesses to manage AI-generated responses efficiently while maintaining consistency and accuracy.
With a workforce of 51–200 employees, Decagon focuses on scaling AI-driven customer support, enhancing enterprise efficiency, and delivering high-quality service experiences globally.
How Much Funding Has Decagon Raised?
- Series B
- Amount Raised: $100M
- Date: April 2024
- Motivation: To enhance AI capabilities and scale enterprise integrations.
- Series C
- Amount Raised: $131M
- Date: June 23, 2025
- Lead Investors: Accel, Andreessen Horowitz
- Valuation at Round: $1.5B
- Motivation: To achieve unicorn status, expand the team, and scale AI infrastructure for global enterprise adoption.
Total Funding Raised: $231M
Current Valuation: $1.5B
Latest Funding Date: June 23, 2025
Key Investors
- Accel
- Details: Global venture capital firm investing in seed, early, and growth-stage companies.
- Investment Focus Areas: Technology, enterprise software, AI
- Notable Investments: Slack, Dropbox, UiPath
- Andreessen Horowitz
- Details: Leading venture capital firm specializing in technology investments.
- Investment Focus Areas: Enterprise software, AI, SaaS
- Notable Investments: OpenAI, Coinbase, Databricks
- Bond Capital
- Details: Venture capital firm focused on early- to growth-stage technology companies.
- Investment Focus Areas: AI, SaaS, enterprise software
- Notable Investments: Carta, Rippling
- Aaron Levie
- Details: Angel investor and co-founder of Box; invests in high-growth enterprise technology.
- Investment Focus Areas: SaaS, cloud computing, AI
- Notable Investments: Box, Substack
Where Is Decagon’s Headquarters?
Decagon is headquartered in San Francisco, California, United States, providing access to top AI talent, technology partners, and enterprise clients. Its location supports global scaling of AI-driven customer support solutions.
What’s Next for Decagon?
Decagon plans to scale its generative AI customer support platform globally, expanding adoption among enterprises across the U.S. and internationally. The company aims to strengthen its AI and technology capabilities, introduce advanced features to enhance integrations, and leverage its unicorn status and investor backing to drive innovation, improve operational efficiency, and deliver superior customer experiences.
Get Investor & Funding Insights with TexAu
TexAu provides detailed fundraising data on companies like Decagon. Track investors, monitor funding rounds, and gather actionable insights to strengthen your sales and business strategy.
Sign up for Free on TexAu and turn data into smarter, faster business decisions.
