Dialpad is a cloud-based unified communications and collaboration platform that integrates voice, messaging, meetings, and video conferencing under one AI-powered system. Its solutions simplify business communications, improve customer experience, and enhance productivity for organizations of all sizes. Available on a subscription model, Dialpad features AI transcription, call analytics, and CRM integration with platforms like Google Workspace and Salesforce. The company’s focus on mobility, security, and intelligent automation positions it as a global leader in enterprise communication technology.
What Is Dialpad and What Does It Do?
Dialpad, founded in 2011 by Craig Walker, John Rector, and Brian Peterson, is a San Ramon-based (United States) company providing cloud-based unified communication solutions.
Dialpad employs around 119 people and offers AI-powered voice, messaging, and video tools that allow businesses to manage customer interactions seamlessly. With features like call forwarding, recording, conferencing, and AI-based analytics,
Dialpad helps companies communicate smarter. Its cloud-native architecture enables easy integration with major enterprise apps, delivering agility and scalability for modern hybrid teams.
How Much Funding Has Dialpad Raised?
- Series F
• Amount Raised: $50 million
• Date: December 2022
• Motivation: To accelerate AI product innovation and global expansion of its communication suite. - Series F
• Amount Raised: $170 million
• Date: December 2021
• Lead Investors: Iconiq Capital, Amasia, Google Ventures, Salesforce, T-Mobile, S32, OMERS
• Motivation: To develop AI-driven contact center tools and enhance enterprise integrations.
Total Funding Raised: $476 Million
Current Valuation: $2.2 Billion (as of December 2021)
Latest Funding Date: December 2022
Key Investors
- Google Ventures
• Details: The venture capital arm of Alphabet investing in high-impact technology startups.
• Investment Focus Areas: AI, cloud infrastructure, enterprise software, and data analytics.
• Notable Investments: Dialpad, Stripe, GitLab, and UiPath. - T-Mobile
• Details: One of the largest U.S. wireless network operators, strategically investing in cloud and communications startups.
• Investment Focus Areas: Telecommunications, AI, and unified communication platforms.
• Notable Investments: Dialpad, Airspan, and Movius. - Iconiq Capital
• Details: San Francisco–based investment firm managing capital for leading technology entrepreneurs.
• Investment Focus Areas: SaaS, enterprise tech, and communications.
• Notable Investments: Zoom, GitLab, and Calendly. - Salesforce Ventures
• Details: The venture arm of Salesforce investing in next-generation enterprise software.
• Investment Focus Areas: Cloud, CRM, and AI innovation.
• Notable Investments: Snowflake, Zoom, and Dialpad.
Where Is Dialpad’s Headquarters?
Dialpad is headquartered in San Ramon, California, within the San Francisco Bay Area’s thriving tech ecosystem. This location enables close collaboration with Silicon Valley partners like Google and Salesforce and provides access to a rich pool of cloud and AI engineering talent essential for driving its next-generation communication innovations.
What’s Next for Dialpad?
Dialpad aims to expand its AI-driven communication intelligence by integrating predictive analytics and real-time conversational insights. The company plans to deepen partnerships with enterprise platforms, strengthen its presence in Asia-Pacific markets, and enhance AI-assisted productivity tools for customer support teams.
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