Freshworks is a global SaaS company offering cloud-based IT service management, customer support platforms, and CRM tools. Designed for usability and fast implementation, Freshworks’ AI-enhanced suite helps businesses automate workflows, improve service delivery, and enhance customer experience. The company enables teams across IT, customer support, sales, and marketing to operate with efficiency using integrated, agentic AI capabilities.
What Is Freshworks and What Does It Do?
Freshworks, founded in 2010 by Girish Mathrubootham, Shan Krishnasamy, Kiran Darisi, Parsuram Vijayasankar, and Vijay Shankar, is a customer engagement and IT service management company based in Chennai, India. It develops cloud-based SaaS solutions across ITSM, CRM, sales, support, and marketing.
Freshworks delivers AI-driven tools that help organizations automate ticketing, improve customer interactions, and streamline internal operations.
With a team of 4,400 employees as of 2024, Freshworks provides enterprise-grade yet accessible software solutions.
Its suite includes Freshdesk, Freshservice, Freshsales, Freshchat, and Freshmarketer empowering businesses worldwide.
How Much Funding Has Freshworks Raised?
1. Series A
- Amount Raised: $1M
- Lead Investors: Accel
- Motivation: To develop and launch the company’s initial SaaS products.
2. Series B
- Amount Raised: $5M
- Lead Investors: Tiger Global Management
- Motivation: To expand product offerings and scale operations.
3. Series C
- Amount Raised: $7M
- Lead Investors: Accel
- Motivation: To strengthen customer support capabilities and increase market reach.
4. Series D
- Amount Raised: $31M
- Lead Investors: Tiger Global Management
- Motivation: To invest in marketing and accelerate growth.
5. Series E
- Amount Raised: $50M
- Lead Investors: Tiger Global Management
- Motivation: To advance platform development and expand globally.
6. Series F
- Amount Raised: $55M
- Lead Investors: Peak XV Partners
- Motivation: To enhance product innovation and broaden international presence.
7. Series G
- Amount Raised: $100M
- Lead Investors: Accel, Peak XV Partners
- Motivation: To invest in AI-driven capabilities and improve customer experience tools.
8. Series H
- Amount Raised: $150M
- Lead Investors: Accel, CapitalG, Sequoia Capital
- Motivation: To strengthen R&D and prepare for a public listing.
9. Secondary Market
- Amount Raised: $85M
- Lead Investors: Steadview Capital
- Motivation: To provide liquidity to early investors and employees.
Total Funding Raised: $534M
Current Valuation: $3.5B (as of Nov 2019)
Latest Funding Date: January 2020
Key Investors
1. Accel
- Details: A global VC firm backing early and growth-stage tech companies.
- Investment Focus Areas: Software, internet, enterprise tech.
- Notable Investments: Facebook, Slack, Dropbox.
2. Tiger Global Management
- Details: Investment firm focused on high-growth tech and consumer companies.
- Investment Focus Areas: Internet, software, fintech.
- Notable Investments: Stripe, Spotify, LinkedIn.
3. Sequoia Capital
- Details: Premier VC backing category-defining global companies.
- Investment Focus Areas: Tech, healthcare, consumer, financial sectors.
- Notable Investments: Apple, Google, WhatsApp.
4. CapitalG (Alphabet)
- Details: Growth investment arm of Alphabet, offering deep technical and scaling expertise.
- Investment Focus Areas: Late-stage tech companies.
- Notable Investments: Airbnb, Stripe, Lyft.
Where Is Freshworks’ Headquarters?
Freshworks is headquartered in Chennai, India, a growing global technology hub with access to world-class software engineering talent. The location supports rapid scaling, global customer support, and continuous platform innovation.
What’s Next for Freshworks?
Freshworks is doubling down on AI-driven automation through its Customer-for-Life Cloud unifying marketing, sales, support, and success into a single intelligent platform. With strong investor backing and a multi-product strategy, the company aims to expand enterprise adoption, scale globally, and deepen AI functionality across all workflows.
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