Intercom offers an AI-powered customer service platform that unifies bots, automation, and human support into a single workspace. Companies use Intercom for live chat, email, in-product messaging, proactive support, and help center management across the entire customer lifecycle.
With AI agents, copilots, and intelligent routing, Intercom helps support teams resolve issues faster, personalize interactions, and reduce operational workload through automation and conversational intelligence.
What Is Intercom and What Does It Do?
Intercom, founded in 2011 by Des Traynor, Eoghan McCabe, Ciaran Lee, and David Barrett, is an AI-driven customer service platform headquartered in San Francisco, United States.
Intercom employs 285 people as of December 2022 and the platform enables businesses to manage conversations across chat, email, SMS, and social channels, pairing automation with human agents. Its AI capabilities improve response times, enhance self-service, and reduce customer support costs while boosting satisfaction.
How Much Funding Has Intercom Raised?
1. Series D
• Amount Raised: $125M
• Date: March 2018
• Lead Investors: Kleiner Perkins, Google Ventures, Bessemer Venture Partners, Index Ventures
• Motivation: To scale globally, accelerate product development, and strengthen AI-driven customer support capabilities.
2. Series D
• Amount Raised: $50M
• Date: April 2016
• Lead Investors: Index Ventures, Bessemer Venture Partners, Social Capital, ICONIQ Growth
• Motivation: To enhance the platform, expand sales operations, and drive customer acquisition.
3. Series C
• Amount Raised: $35M
• Date: August 2015
• Lead Investors: ICONIQ Growth, Social Capital, Bessemer Venture Partners
• Motivation: To develop core messaging, analytics, and engagement tools for customer support teams.
Total Funding Raised: $240 Million
Current Valuation: $1 Billion (as of January 2021)
Latest Funding Date: March, 2018
Key Investors
1. Bessemer Venture Partners
• Details: A leading VC firm known for its depth in SaaS and cloud software.
• Investment Focus Areas: SaaS, cloud, infrastructure, consumer.
• Notable Investments: Twilio, Shopify, Intercom.
2. Index Ventures
• Details: A global venture capital firm backing top software, security, and marketplace startups.
• Investment Focus Areas: SaaS, marketplaces, security, consumer tech.
• Notable Investments: Slack, Dropbox, Intercom.
3. ICONIQ Growth
• Details: A growth equity investor supporting high-scale technology companies.
• Investment Focus Areas: SaaS, consumer internet, enterprise infrastructure.
• Notable Investments: Snowflake, Zoom, Intercom.
4. Social Capital
• Details: A firm focused on solving large-scale global problems through technology.
• Investment Focus Areas: Enterprise software, fintech, healthcare.
• Notable Investments: Slack, Intercom.
5. Kleiner Perkins
• Details: A Silicon Valley VC with a long track record of backing category-defining companies.
• Investment Focus Areas: Technology, consumer, sustainability.
• Notable Investments: Google, Amazon, Intercom.
Where Is Intercom’s Headquarters?
Intercom is headquartered in San Francisco, United States, placing it at the center of the global SaaS, AI, and startup ecosystem. This strategic location provides access to top-tier talent and enterprise customers worldwide.
What’s Next for Intercom?
Intercom is expected to continue advancing its AI agent, AI copilot, and automation ecosystem, aiming to become the central platform for modern, multichannel customer support. With increasing demand for efficient, AI-augmented service delivery, Intercom is well positioned to help businesses scale support while maintaining personalization and speed.
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