Quantum Metric provides a digital experience management and analytics platform that empowers businesses to understand user behavior and optimize online performance. Its software captures real-time data from web and mobile applications to identify pain points, increase conversions, and enhance overall customer experience. The platform features heat maps, dashboards, and AI-driven behavioral insights, helping organizations bridge the gap between customer expectations and product performance. Quantum Metric serves industries across e-commerce, travel, finance, and telecommunications, enabling enterprises to innovate rapidly and deliver superior digital experiences.
What Is Quantum Metric and What Does It Do?
Quantum Metric, founded in 2015 by Mario Ciabarra and David Wang, is a Colorado Springs-based (United States) product analytics and customer experience intelligence company.
Quantum Metric employs around 187 people and provides a real-time digital experience analytics platform that helps businesses optimize their websites and mobile apps using AI-driven insights. Its tools identify friction points, track conversion opportunities, and improve product performance through continuous discovery unifying teams around real customer behavior.
How Much Funding Has Quantum Metric Raised?
- Series B
• Amount Raised: $200 million
• Date: January 2021
• Lead Investors: Insight Partners, Endeavor
• Motivation: To scale AI-powered analytics capabilities, accelerate global expansion, and strengthen enterprise customer success programs. - Series A
• Amount Raised: $25 million
• Date: September 2018
• Lead Investors: Insight Partners
• Motivation: To enhance product design analytics and expand sales and engineering teams.
Total Funding Raised: $250 Million
Current Valuation: $1 Billion (as of January 2021)
Latest Funding Date: January 2021
Key Investors
- Insight Partners
• Details: New York-based global venture capital and private equity firm investing in high-growth software and technology companies.
• Investment Focus Areas: SaaS, AI, analytics, and digital experience.
• Notable Investments: Quantum Metric, Monday.com, Qualtrics, WalkMe. - Bain Capital Ventures
• Details: The venture arm of Bain Capital, focusing on disruptive technology and growth-stage companies.
• Investment Focus Areas: Cloud computing, AI, and data infrastructure.
• Notable Investments: LinkedIn, Docker, Flywire, and Quantum Metric.
Where Is Quantum Metric’s Headquarters?
Quantum Metric is headquartered in Colorado Springs, Colorado (United States) a growing tech hub known for its innovation in analytics and software development. The location provides access to a talented engineering community and proximity to major U.S. enterprise clients, enabling the company to drive large-scale digital transformation for global businesses.
What’s Next for Quantum Metric?
Quantum Metric is focused on advancing its continuous product design platform, integrating generative AI to deliver faster behavioral insights and automation for customer journey optimization.
The company plans to expand across Europe and Asia, deepen enterprise partnerships, and enhance data privacy and security frameworks. With growing enterprise demand for digital analytics, Quantum Metric aims to maintain its leadership in real-time digital experience intelligence while setting new benchmarks in AI-driven CX innovation.
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