ASAPP joined the Unicorn Club on May 19, 2021. Headquartered in New York City, New York, United States, the company builds AI-based customer experience management platforms designed to enhance and automate customer interactions. Its platform supports customer service agents through real-time guidance, task automation, and intelligent insights, helping enterprises improve efficiency, accuracy, and satisfaction across service channels.
Keep reading to learn how ASAPP became a $1.6 billion AI innovator reshaping the customer service industry.
What Is ASAPP and What Does It Do?
Founded in 2014, ASAPP develops AI-driven tools that optimize customer support workflows. Its self-learning engine and applied research capabilities empower customer service agents to handle inquiries more effectively, while automation solutions manage repetitive tasks autonomously.
The company’s AI platform is purpose-built for customer experience (CX) management, combining generative AI, natural language understanding, and automation to deliver faster and smarter customer resolutions across both chat and voice channels.
How Much Funding Has ASAPP Raised?
- Series C and Earlier Rounds
- Cumulative Funding: ~$400 million
- Purpose: Scale AI research, expand enterprise adoption, and enhance customer service automation solutions
Latest Funding Round: Series C, April 30, 2021, $120 million
Lead Investors: Fidelity Investments, Dragoneer Investment Group
Total Funding Raised: ~$400 million
Latest Known Valuation: ~$1.6 billion (as of May 19, 2021)
Employee Count: 183 (as of December 31, 2022)
Key Investors
- Fidelity Investments
- Details: One of the world’s largest asset managers, investing across technology and AI sectors.
- Focus Areas: Enterprise software, automation, and AI infrastructure.
- Dragoneer Investment Group
- Details: Growth-oriented investment firm backing leading technology companies.
- Focus Areas: SaaS, AI platforms, and digital transformation ventures.
Where Is ASAPP’s Headquarters?
ASAPP is headquartered in New York City, New York, United States. The company also maintains research and engineering offices across North America and South America, with a focus on applied AI innovation and large-scale enterprise deployments.
What’s Next for ASAPP?
ASAPP continues to advance its autonomous AI agent technology, aiming to make customer service more predictive and self-sufficient. The company is investing in deeper integrations with enterprise CRM platforms and expanding its capabilities across various industries, including telecom, financial services, and retail.
Get Investor & Funding Insights with TexAu
TexAu provides verified investor and funding data for companies like ASAPP. Explore insights on AI-driven CX platforms, automation, and enterprise software shaping the future of customer engagement.
Sign up for Free on TexAu to access real-time investor and funding intelligence.
